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Outage Reporting

What to do in case of power failure:
1. Check fuses and/or breakers, check meter for blinking light
2. Call your neighbors to see if they have power
3. Have your location number (on your monthly bill), street address and phone number ready when you call us

Outage & Emergencies 24/7:
Toll Free (866) 936-3161
If you can't reach the phone number listed above and it is a life threatening emergency, dial 911

While Marshall County REMC strives to keep power outages to a minimum, they can't be totally avoided. Storms, animals, accidents, equipment failure, and even human error all are potential factors that cause power outages. If you experience a power outage we make every attempt to restore power as quickly and safely as possible.

For customers who rely on electricity to power life-support equipment in their homes, such as respirators or kidney dialysis machines, Marshall County REMC offers the following advise:

Please note that since special needs customers are located throughout our service area, it is not possible to provide restoration priority to these customers following storm outages. It is the customer's responsibility to make appropriate arrangements in case restoration is delayed.

Prepare Your Home for Outages

  • Life support equipment – If someone in your family requires life support equipment, make prior arrangements for a back-up power supply.
  • Stay informed – know what kind of weather is expected
  • Clean drains – Remove any debris from storm drains around your home or yard.
  • Automatic garage door – Learn how to open and close your door manually without power.
  • Emergency kit – Prepare a simple emergency kit to include flash lights, first aid kit, supply of non-perishable food items, three-day supply of bottled water, and a cellular phone.
    Limit the opening of refrigerator or freezer doors during a power outage.
  • Stay away from any downed power lines or hazardous conditions.

Stay Safe

Lightning, wind and fallen tree limbs can interrupt electric service.
For your safety, please stay away from any downed power lines. Always presume the downed power line is live and extremely dangerous. DO NOT TOUCH THE LINES.

Steps to Restoring a Major Outage

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